Phone Skills
Are you Aware that...

Most Salespeople only get 18% of
phone-ups to make an appointment!

Studies show that phone-ups that are handled properly become appointments that actually come into the dealership. Ultimately these opportunities close at higher percentages compared to conventional walk-in traffic.

How many opportunities are you never seeing?

Our Phone Skills Training First Examines Your Current:

• Number of Phone-Ups • Method of Distribution • Monitoring System • Results By Number of Appointments • Results By "Show Rate" • Results By Number of Sales • Level of Professionalism • Training Process

After our analysis, we then customize a process that will be effective for your dealership! The Progressive Dynamics program not only includes in-house training, but also includes:

• Taped mystery calls for critique and awareness • Call-in role play training for staff to work toward mastery

By the way, service and parts departments are also sales departments.... how are they doing with phone-ups?